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PDF2ID (Lite) from the Adobe Exchange store clashes with the trial of PDF2ID so its important to completely remove the trial version prior to installing the Adobe Exchange edition of PDF2ID.
For Windows do the following:
#1. Uninstall the version of PDF2ID you purchased from the Adobe Exchange store using the Extension Manager.
2) Use the Control Panels -> Add/Remove Program functionality and remove the Trial version of PDF2ID and restart your PC.
3) Log into your account and search for all instances of PDF2ID and trash it.
4) Now install PDF2ID through Adobe Exchange and you should be set.
For Mac do the following:
#1. Uninstall the version of PDF2ID purchase via the Extensions Manager of InDesign CC
#2. Restart your Mac
#3. Log into your account
#4. From the Finder click on “Go” and choose the command “Go to Folder”. The Go to Folder window appears
#5. Please type the following:
/Volumes/XXXXXX/Users/YYYYYY/Library/Preferences
Where XXXXX is your Mac hard disk name
Where YYYY is you User name
As an Example:
/Volumes/HD/Users/MyName/Library/Preferences
#6. Now, there should be a “Recosoft PDF2ID” folder. Trash this completely.
#7. In your Applications folder if there is a “PDF2ID” folder please trash this.
#8. In your Adobe InDesign CC plug-ins folder if there is a “pd2id.indesignplugin” please trash this.
#9. In your “Mac” Hard Disk Name there should be a “Library” Folder at the top. Double click and navigate to the folder that says “Application Support”. If there is Recosoft Corporation trash it.
#10. In the same “Library” folder there is a “Caches” folder. Please locate “Recosoft PDF2ID” trash this.
#11. Now install the PDF2ID you purchased via Adobe Exchange.