DecksMoveIn – FAQs
If you are running on macOS 10.15.x or later please do the following:
A. In your Mac HD/Library/Application Support/Recosoft Corporation/PDF2ID or PDF2ID Suite XXXX folder there are 2 tiny background applications.
– DecksMoveIn Desktop Server (For PDF2ID Professional Suite only)
– PDF2ID Desktop Server
You need to simply double click these 2 or perform a Command O on both of them. These are faceless apps so you wont see anything.
Then the 4998 error will disappear. Generally, you don’t need to do anything. However, the cache settings of your macOS can sometimes be corrupt and it prevents it from running automatically.
Otherwise if you installed the trial version, and then installed the real version please restart your Mac. The trial parts are still running.
For Windows
Generally, the anti-virus software installed causes this issue. Please do the following:
A. Uninstall the Anti-virus software.
B. Uninstall PDF2ID using the Control Panel Add/Remove Program functionality and restart your PC.
C. Log into the main local admin acount and install PDF2ID.
D. Verify PDF2ID works by running InDesign.
E. Re-install your Anti-virus software