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TRIAL WindowsPDF2ID – FAQs
Here’s a small list of FAQs on PDF2ID. As more of you ask questions, this section will keep growing.
Do send us any queries you may have.
PDF2ID (Lite) from the Adobe Exchange store clashes with the trial of PDF2ID so its important to completely remove the trial version prior to installing the Adobe Exchange edition of PDF2ID.
For Windows do the following:
#1. Uninstall the version of PDF2ID you purchased from the Adobe Exchange store using the Extension Manager.
2) Use the Control Panels -> Add/Remove Program functionality and remove the Trial version of PDF2ID and restart your PC.
3) Log into your account and search for all instances of PDF2ID and trash it.
4) Now install PDF2ID through Adobe Exchange and you should be set.
For Mac do the following:
#1. Uninstall the version of PDF2ID purchase via the Extensions Manager of InDesign CC
#2. Restart your Mac
#3. Log into your account
#4. From the Finder click on “Go” and choose the command “Go to Folder”. The Go to Folder window appears
#5. Please type the following:
/Volumes/XXXXXX/Users/YYYYYY/Library/Preferences
Where XXXXX is your Mac hard disk name
Where YYYY is you User name
As an Example:
/Volumes/HD/Users/MyName/Library/Preferences
#6. Now, there should be a “Recosoft PDF2ID” folder. Trash this completely.
#7. In your Applications folder if there is a “PDF2ID v4.x” or “PDF2ID xxxx” folder please trash this.
#8. In your Adobe InDesign plug-ins folder if there is a “pd2id.indesignplugin” please trash this.
#9. In your “Mac” Hard Disk Name there should be a “Library” Folder at the top. Double click and navigate to the folder that says “Application Support”. If there is Recosoft Corporation trash it.
#10. In the same “Library” folder there is a “Caches” folder. Please locate “Recosoft PDF2ID” trash this.
#11. Now install the PDF2ID you purchased via Adobe Exchange.
If you are running on macOS 10.15.x or later and using PDF2ID 2022 or later, please do the following:
A. In your Mac HD/Library/Application Support/Recosoft Corporation/PDF2ID or PDF2ID Suite XXXX folder there are 2 tiny background applications.
– DecksMoveIn Desktop Server (For PDF2ID Professional Suite only)
– PDF2ID Desktop Server
You need to simply double click these 2 or perform a Command O on both of them. These are faceless apps so you wont see anything.
Then the 4998 error will disappear. Generally, you don’t need to do anything. However, the cache settings of your macOS can sometimes be corrupt and it prevents it from running automatically.
Otherwise if you installed the trial version, and then installed the real version please restart your Mac. The trial parts are still running.
For Windows
Generally, the anti-virus software installed causes this issue. Please do the following:
A. Uninstall the Anti-virus software.
B. Uninstall PDF2ID using the Control Panel Add/Remove Program functionality and restart your PC.
C. Log into the main local admin acount and install PDF2ID.
D. Verify PDF2ID works by running InDesign.
E. Re-install your Anti-virus software
#2. Restart your PC and please make sure that you log into the main local Admin account
#3. In your Documents folder there will be a PDF2ID v4.x or PDF2ID xxxx folder. Please trash/delete this
#4. In your My Documents folder there may also be a PDF2ID v4.x or PDF2ID xxxx. Please trash/delete this also.
#5. In your C drive Program files folder if you see a Recosoft PDF2ID x64 completely trash this
#6. In your Program Files (x86) if you see a Recosoft or PDF2ID folder please trash this
#7. In your Public Documents if you see a PDF2ID 4.x or PDF2ID xxxx folder please trash this
#8. Restart your PC and log into your main local Admin account
#9. Please install PDF2ID
If should work. If it doesn’t please contact us through our contact page at https://www.recosoft.com/contact/